FAQ
All our pieces are designed from scratch, and designed just for you. Have something in mind? Please get in touch.
What metals are available?
Stainless Steel, Solid Sterling Silver, 14k Rose Gold (Plated and solid), 18k Gold (Plated and solid), 14k Gold (Plated and solid), Rhodium Plated, Brass, and Bronze.
I have a nickle allergy, do your metals contain nickel?
No, our products are produced to the highest quality and contain no nickel.
How do I take care of my piece?
All our pieces are professionally made, however depending on your metal the plating may wear off over time or require polishing. We advise you store your pendant in a velvet bag or box when not worn. We do not recommend wearing while swimming, showering, or exercising. Pieces may require polishing with a soft cloth from time to time.
Love it but I can't wait 4 weeks, can you rush my order?
We may be able to speed up your order for an additional cost, but we aim to have most pieces out to customers within 4 weeks. Some elements are beyond our control. Please let us know if you need this for a specific date and we will do everything in our power to make it happen. We are also able to provide you with a gift card to pass on while your piece is being manufactured.
Do you offer refunds?
All our pieces are designed and contain personal elements meaning we are not able to re-sell. We value our customers and will repair or replace faulty items under the Consumer Guarantees Act. We are not able to refund on change of mind purchases.
My purchase is a gift, can you post directly?
Our pieces make perfect gifts. We are able to courier directly to the recipient, all pieces arrive gift wrapped. Please advise us if you would like to include a note to the recipient.
What about shipping internationally?
Due to the nature of jewellery on international couriers, there is an additional charge for postage outside of New Zealand of $35 to cover international tracked postage. Due to freight restrictions all jewellery of a precious nature must be posted with tracking.