Fathers Day - Cut off Information Here!

FAQ

All our pieces are designed from scratch and designed just for you. Have something in mind? Please get in touch. 

What metals are available?

Stainless Steel, Solid Sterling Silver, 14k Rose Gold (Plated and solid), 18k Gold (Plated and solid), 14k Gold (Plated and solid), Rhodium Plated, Brass, and Bronze. 

By Default we plate over brass if you require plating over sterling silver, please contact us for a price, on average this service is an extra $80 and requires an additional week.

Is gold or Rose gold plated Jewellery suited for daily wear?

We do not recommend plated jewellery for daily wear, the oils and chemicals will wear through the jewellery over time. 

I react to Jewellery, are your pieces suitable for me?

Individual react to jewellery for a variety of reasons, if you have had reactions to Plated jewellery in the past we recommend Sterling silver as it is a solid metal. 

I have a nickle allergy, does your jewellery contain nickel?

All our jewellery pieces contain no nickel. 

How do I take care of my piece?

All our pieces are professionally made, however depending on your metal the plating may wear off over time or require polishing. We advise you store your pendant in a velvet bag or box when not worn. We do not recommend wearing while swimming, showering, or exercising. Pieces may require polishing with a soft cloth from time to time.

Plated pieces - Clean under running water and dry using a lint-free cloth. Excess rubbing with removes the plating.

Sterling Silver - Use a professional silver polish cloth.

Love it but I can't wait 4 weeks, can you rush my order?

We may be able to speed up your order for an additional cost, but we aim to have most pieces out to customers within 4 weeks. Some elements are beyond our control. Please let us know if you need this for a specific date and we will do everything in our power to make it happen. We are also able to provide you with a gift card to pass on while your piece is being manufactured. 

What happens with a rush order?

In order to pass savings onto our customers, we normally combine multiple orders when we manufacture, however when the "Rush Order" option is selected at check-out, we process the order immediately and this fee covers these costs in full.

This normally cuts 7-15 days off delivery times. We aim to start processing all rush orders on the day that we receive them. If you require a purchase to be delivered by a particular date, we recommend contacting us prior to your order so that we can advise. Due to the personalised nature of our pieces, some time restraints are beyond our control as we rely on third parties and couriers.

Do you offer refunds?

All our pieces are designed and contain personal elements meaning we are not able to re-sell. We value our customers and will repair or replace faulty items under the Consumer Guarantees Act. We are not able to refund on a change of mind purchases. 

My purchase is a gift, can you post directly?
Our pieces make perfect gifts. We are able to courier directly to the recipient, all pieces arrive gift 
wrapped. Please advise us if you would like to include a note to the recipient. 

What about shipping internationally?
Due to the nature of jewellery on international couriers, there is an additional charge for postage outside of New Zealand of $35 to cover international tracked postage. Due to freight restrictions, all jewellery of a precious nature must be posted with tracking.